Pay Range: $50,000-$120,000 a year
As our Service Advisor, you’re one of the most important team members Norm Reeves Hyundai. You’re responsible for creating a super Norm Reeves Hyundai service experience for our guests and using your communication skills to build the bridge between guests and technicians.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves Hyundai experience. This role is a great way to kick start your career with us!
What You’ll Do:
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Greet guests as they arrive in the Service drive- Communicate empathetically with guests about their vehicle
- Offer solutions and added services to guests
- Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
What You’ll Need:
- Full time availability. You’ll also need to be at least 18 years old.
- A valid driver’s license and acceptable driving record
- Creative, positive, team player attitude
- Ability to analyze situations and make win-win business decisions
- Honesty, empathy, and exceptional communication skills
- Leadership skills in team-based and independent settings
What We Offer:
- Free training opportunities
- Advancement opportunities
- Tuition Reimbursement - Up to $2,000 reimbursement within 12-month period
- 401k with Matching Contribution – 25% match on up to $4,000 contribution per year
-
Paid Time Off and Holidays
- 1st year is up t 6 PTO days
- 2nd t 4th year is 11 PTO days
- 5+ years is 16 PTO days
- 6 Hlidays per year
- Medical (PPO), Dental (PPO & HMO) and complimentary Group Life Insurance
- Employee Referral Bonus Program
- Company Partner Discounts
- Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)
- Generous Company Partner Discounts on sales, service and parts at our many locations
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