About us
IGS Energy is a small business in ENERGY_UTILITIES. We are professional, agile and our goal is to IGS Energy is a private energy company that believes it’s both capable and obligated to fight climate change and to promote sustainability and energy independence. The company serves more than 1 million homes and businesses nationwide, offering sustainable technologies and services, including 100% renewable electricity, carbon-neutral natural gas, solar energy systems, and other energy-efficiency products. IGS Energy empowers consumers to source and manage their energy and protect their homes’ appliances and utility lines. The company is committed to a sustainable energy future for a healthier planet. The belief in Conscious Capitalism and a purpose beyond profit prioritizes the needs of IGS Energy’s customers, employees and the planet..
Our work environment includes:
- Modern office setting
- Food provided
Job Summary:
As a Customer Solutions Specialist in the Solutions Center, you are our IGS energy brand champions! You will be building customer connections through IGS energy’s sustainability journey, educating on our products, and providing exceptional customer experiences with each customer interaction. Must have flexibility to work Monday – Friday 11:00am to 8:00pm and a rotating Saturday from 8:00am to 5:00pm.
Primary Responsibilities:
- Deliver exceptional customer experiences through a natural conversation style.
- Must be able to educate on all IGS products and services that result in customer sales and retention.
- Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.
- Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals.
- Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.
- Conducts proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers.
- Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision.
- Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures.
- Complete additional duties and responsibilities as assigned.
Required Skills:
- Possess strong interpersonal, verbal, and written communication skills and be results oriented.
- Excellent customer experience and conversational skills.
- Possess ability to identify and overcome customer objections.
- Ability to multitask effectively and adhere to a weekly set schedule.
- Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment.
- Basic knowledge of Windows, MS Office Suite, and Internet Explorer.
Minimum Education and Experience:
- High school diploma or equivalent.
- 2 years’ experience in a customer facing environment preferred.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
- Work from home
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
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