Front Desk Agent/Night Auditor

 

$ads={1}

Shade Hotel Manhattan Beach is looking for a responsible and energetic Front Desk Agent /Night Auditor.

We are looking for someone that can work Thursday & Friday as a front desk agent (PM shifts) and Night Audit/Valet on Saturdays and Sundays.

Please apply if you are interested!

THIS JOB IS FOR YOU IF YOU:

• Provide and maintain the highest standard of guest care and service.
• Ensure a high standard of personal hygiene and grooming at all times.
• Keep the uniform well pressed and in a good state of repair.
• Demonstrate required standards of performance.
• Handle guest complaints or problems promptly & ensure that all problems are reported to the duty manager.
• Uphold company, hotel and statutory rules, regulations and policies at all times
• High knowledge of fire prevention to ensure that you and all staff on duty follow hotel evacuation procedures.
• Security conscious with respect to guest/ staff/ hotel property/ welfare and to report suspicious circumstances to the Hotel Manager.
• Report damage to furniture, fittings and equipment to management.
• Keep the department area well maintained in a safe, hygienic and presentable state.
• Write routine reports and correspondence in English, preferably multilingual.
• Communicate, present information & respond to questions from Owner, investors, purveyors, guests, customers, the general public, and/or all staff members.
• Add, subtract, multiply & divide all units of measure, using whole numbers, common fractions, and decimals.
• Compute rate, ratio and percent.
• Familiar with the local area and surrounding cities. Able to give directions and recommendations for local businesses, restaurants and tourist areas.
• Ability and willingness to work any shifts, including weekends and holidays, with no guaranteed set schedule and likely spilt days off, possibly working fewer than and/or more than the expected hours per week as business volume dictates.

COMPENSATION: $23/hr depending on experience | Opportunities for advancement | Sick pay (after 90 days) |$200 towards medical insurance (Full-time only after 90 days) | Discounted meal and room rates | Holiday pay | Employee assistance program | Employee referral bonus | Positive and fun culture |

WHAT YOU WILL DO: (Other duties may also be assigned)

• Maximize revenue by selling top rates & other services.
• Keep current with property descriptions, room types, amenities, décor, rates, as well as packages & promotions.
• Accept, process room reservations, greet guests, register, assign rooms to incoming guests and check out departing guests.
• Keep accurate records of current and future room availability & guests’ accounts.
• Compute bills, collect payments and makes changes for guests
• Receive, transmit messages and mail for guests and company
• Assist guests with area information, restaurant reservations, room service and special requests
• Use excellent guest relations, telephone, computer and room sales skills
• Extraordinary items which may require follow up, including potential safety hazards; bring to the attention of Management.
• Works closely with Housekeeping- notifying this department of late checkouts, room moves, early check-ins and special requests.
• Recording and making wakeup calls during shift, ensuring follow up call is made for each wake-up call.
• Responsible for early morning hotel preparations, including dining room, office set up and deliveries to guest rooms.
• Periodic building walk-thru during the night, to ensure the security of the building and guests.
• Use equipment and materials in a safe and acceptable manner, follow safety procedures, appropriate safeguards and observe common sense rules of safety in all on-the-job activities.
• Conduct self in a manner reflecting Shade Hotel and encourage others to do the same. Report any suspicious guest or staff behavior to Management.
• Carry out Receptionist/ Cashier duties during hours of duty.
• Run end of day procedures & reset the system for the following day.
• Make sure that the end of day cash and check banking balances.
• Run and distribute the Night Audit reports
• Report errors during the Night Audit, log in accordance to the Front Office Standard of Procedures Manual, and make the Staff Accountant aware of the situation.
• Respond to guests' complaints with the established policies for resolution.
• Assist in other departments to ensure a smooth operation, whenever necessary during hours of duty.
• Attend meetings as directed by Management.
• · Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

·PHYSICAL DEMANDS:

· The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.

· Frequently required to stand, walk, and go up and down stairs. The employee is occasionally required to sit; climb up and down stairs or balance; and stoop, kneel, crouch, or crawl.

· The employee must occasionally lift and/or move up to 50 pounds.

· The employee, on occasion, will need to operate vehicles, both automatic and manual transmission, and manage the valet drive.

· Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

· The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: Up to $23.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift

Application Question(s):

• Does the commute to Manhattan Beach work for you?
• This position requires to do valet for the Night Audit shift. Will this work for you?
• We are looking for someone to work weekend overnights (Saturday & Sunday) is this something you are looking for?

Experience:

• Night audit: 1 year (Required)
• Front Desk: 2 years (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

$ads={2}

 

.