Office Specialist 2

 

Initial Posting Date:

06/29/2023

Application Deadline:

07/13/2023

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Agency:

Department of Human Services

Salary Range:

$2,823 - $4,073

Position Type:

Employee

Position Title:

Office Specialist 2

Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the

Equity North Star

as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Would you enjoy collaborating with several different parties? Are you skilled in tracking multiple things at once? Would you be interested in joining a diverse team that is dedicated to serving children, families, and communities? If so, this Office Specialist 2 position may be for you!

This position works in the Newport office and is not remote.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the

  ODHS

  , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The

  Equity North Star

  has four points that explain the agency's goals related to equity, inclusion, and racial justice.
• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and

  competitive benefits packages

  including health, dental, vision and much more!
• If you have federal student loan debt or are thinking of going back to school, then you might benefit from the

  Student Loan Forgiveness Program

  . If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.

Your duties at a glance

As an employee working within the

Child Welfare Program

, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare

Vision for Transformation

that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

As an Office Specialist 2, you will:

• Provide clerical support and customer service to clients, field staff, foster parents, providers, the public, and agency staff in relation to cases at the branch level.
• Attend meetings as assigned by Supervisors including but not limited to, unit meetings, all staffs, and huddles.
• Provide reception support by maintaining order in the lobby area according to office policy and direction, answer phone calls and questions, direct people to appropriate services, resources, and/or community partners, and distribute client gas vouchers.
• Complete a high volume of paperwork including but not limited to, filing documents into case files, closing, and transferring cases, creating case and assessment files, entering personnel management.

What you need to qualify

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position. Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.

Essential attributes

We are looking for candidates with:

• Ability and or experience navigating Microsoft Office (Outlook, Word, Excel) and other computer software programs.
• Experience utilizing time management, organization, and prioritization skills to track tasks and complete deadlines.
• Experience handling confidential information (example: case information; employment information, medical records, etc.).
• Experience providing customer service that is present, engaging, and embodies a positive approach even in situations that may be escalated.
• Ability to communicate, interpret, and process information of different types.
• Basic understanding and knowledge of trauma informed practices.
• Experience working collaboratively and supportively with a team.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Make sure to read the ‘How to Apply’ section for any other requirements.

Working conditions

• Employee’s work will be conducted Monday through Friday 8-5. Rare, compensated overtime may be required.
• You may interact with a wide range of people including some who have experienced trauma and or exhibit challenges in controlling their emotions.
• Limited physical exertion.
• May require sitting at a terminal or telephone for prolonged periods of the workday.
• This position is not remote.

Application instructions & requirements

Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• Current State of Oregon employees: Apply via your employee Workday account.
• If you are not a current State of Oregon employee, view this

  application instructional video

  .
• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• A valid driver’s license and acceptable driving record are required.

Helpful information

• This position is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies.
• Have questions about Workday, and want some tips on understanding the state application process? Check out this

  link

  .
• If you need an accommodation under the Americans with Disabilities Act, have questions or need assistance with the application process, please contact Amanda Alvarado via email at

  amanda.k.alvarado@odhs.oregon.gov

  or call 541-709-8695. Please be sure to include the job requisition number.

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