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Join Our Team as a Remote Client Services Associate!
Are you ready to embark on an exciting journey with ASAP? We're thrilled to offer exceptional opportunities for dynamic individuals to become a part of our team as full-time Client Services Associates in a remote capacity. If you're passionate, organized, and detail-oriented, with a penchant for professionalism and a customer-first attitude, then we want to hear from you!
Why ASAP? At ASAP, we believe in fostering an environment where innovation and dedication thrive. Our team is at the heart of our success, and as a Client Services Associate, you'll play a crucial role in ensuring our customers' satisfaction and maintaining our reputation for excellence.
What You'll Do: As a Client Services Associate, you'll be at the forefront of customer interactions. Your responsibilities will include:
- Engaging with customers via telephone, electronic channels, or face-to-face interactions.
- Swiftly addressing customer inquiries and providing prompt responses.
- Expertly handling and resolving customer complaints with grace and professionalism.
- Skillfully gathering and evaluating pertinent information to effectively manage inquiries and complaints.
- Offering courteous and efficient service to both external and internal customers.
- Assisting with special projects as assigned, showcasing your adaptability and versatility.
- Directing unresolved issues to the appropriate resources for timely resolutions.
- Skillfully managing customer accounts to ensure their needs are met.
What You Bring: We're seeking candidates who not only meet our job requirements but also bring that extra something special to the table. You'll ideally possess:
- A solid grasp of industries such as petrochemical, chemical, power generation, manufacturing, general industrial, and construction safety.
- Proficiency in essential office software, including MS Word, Excel, PowerPoint, and Adobe Acrobat.
- Exceptional customer service and problem-solving prowess, with a knack for technical understanding.
- Strong communication skills – both verbal and written – to ensure seamless interactions.
- The ability to collaborate effectively within a team-oriented environment.
- Organizational finesse that helps you stay on top of tasks and prioritize effectively.
- A tech-savvy disposition with a firm understanding of IT concepts.
- A dedication to continuous improvement, coupled with a proactive and results-driven attitude.
- A commitment to maintaining confidentiality and upholding a professional work ethic.
Rewards and Benefits: Apart from the competitive pay rate of $16.50 per hour, joining ASAP means stepping into an inclusive and growth-oriented culture. We're committed to your development, offering opportunities for skill enhancement, career progression, and a chance to make a real impact.
Let's Talk! If you're ready to be part of a team that values your enthusiasm, skills, and dedication, then we're excited to get to know you. Embrace the chance to grow with ASAP – apply today by submitting your resume and a compelling cover letter highlighting your suitability for the role.
Join us in shaping the future of exceptional customer service. Apply now!
