Front Desk Associate - Santa Monica [United States]

 

Front Desk Associate

If you love interacting with people, this exciting, fast-paced aesthetic practice is the perfect place for you. This role is the first impression of our spa and sets the tone for everyone's experience from that point on. Our ideal candidate must have medspa or spa experience.

Great communication skills, and the ability to make an excellent first impression is critical for this role. Must be punctual, well-spoken with a positive attitude and a team player!

Job Responsibilities:

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• Greeting: You will be responsible for warmly greeting clients, rebooking their next appointments, and executing all front office duties efficiently.
• Client Information: Accurately input all client information into computer. Record any relevant notes. Upon each visit, confirm client information on file for accuracy, update any changes.
• Waiting Time: Ensure that all clients have minimal wait times by monitoring the schedule flow, keeping technicians on track and informing clients if there is a delay in the schedule. Offer beverages to clients who wait and ensure they are comfortable. Maintain a neat and clean waiting room/reception area.
• Liaison: Interact with vendors and reps, act as a liaison between them and manager.
• Maintenance: Perform opening and/or closing procedures.

Job Requirements:

• Ability to effectively communicate with clients about treatments, products, membership benefits, and center policies and procedures
• Ability to work a flexible schedule is a must, including some evenings and weekends
• The ability to follow a proven process and work well in a fast-paced environment
• Ability to meet objectives and course correct when needed
• Experience in a similar field strongly preferred
• Must be punctual, reliable and highly organized
• Be efficient, detail-oriented and a quick learner
• Comfortable using Mac computers and applications, computer savvy
• Knowledge of electronic medical records preferred
• Must be friendly, upbeat and honest
• Maintain poise under pressure and thrive in a fast-paced environment

Our compensation package includes:

• Competitive pay with bonuses
• Employee discounts on services and retail products
• A rewarding work environment

Candidates should be energetic and results-oriented, with a friendly manner, outstanding communication skills, an attention to detail, computer experience and a passion for the aesthetic industry to be a part of our growing team!

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