ABOUT US
Double A Solutions in Toledo, Ohio is a fun-loving and dynamic software development company that is passionate about making a difference in the world through innovative solutions. Our team is made up of bright, creative, and driven individuals who love what they do and are dedicated to making a positive impact in their communities.
At Double A Solutions, we believe that work should be enjoyable and fulfilling. That's why we foster a supportive, collaborative, and inclusive work environment where our employees can flourish and reach their full potential. We offer a flexible work schedule, competitive salary, and a range of benefits to ensure that our employees are taken care of and can enjoy a healthy work-life balance.
We are always on the lookout for new talent to join our team and help us continue to grow and make an impact. If you're looking for a company that values its employees and provides a fun, dynamic, and challenging work environment, then Double A Solutions is the place for you. We welcome applicants from all backgrounds and disciplines and are committed to creating a diverse and inclusive workplace.
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So why wait? Join the Double A Solutions team today and become a part of something truly special. We can't wait to see what amazing things we can achieve together!Learn more about us and our products here: https://www.doubleasolutions.net/portfolio/
Meet our team here: https://www.youtube.com/watch?v=M7XvJFiraa4
THE POSITION:
We are looking for a full-time Customer Support Representative for our Janitorial Manager product. An effective Customer Support Representative has excellent problem-solving skills, knows how to use their resources, works well on a team, takes initiative, and is very detail-oriented. In this role, you would be responsible for working with new and existing customers by:
- Answering incoming customer inquiries
- Collaborating with management teams to stay updated on new products, services, and policies
- Recording customer information within our customer service database
- Engaging with clients in a friendly and professional manner while actively listening to their concerns
- Utilizing Zendesk and Microsoft Office Suite for daily tasks
- Providing basic troubleshooting methods for client issues
- Offering support and solutions to customers in accordance with the company's customer support policies
WHY SHOULD YOU APPLY?
- Comprehensive benefits package, including medical, vision, 401K and PTO
- A fantastic work culture that has values you can stand behind
- Ability to work remotely from home
- Opportunities for growth, both personal and professional
- Work for a company where you are more than just a number
INTERESTED?
If you have experience in a call center setting and want to be a part of a company with a great work culture that values you as an employee, contact us today.
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